Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This dog hammock exceeded all my expectations! Durable, dense, and protects the back seat area completely. I would also take this one in solid black if you guys make it. Anyways, totally recommended!
The foldable design and carrying handles make this dog hammock very easy to use. It fits perfectly in my car and cleaning is a breeze. I highly recommend it!
My girlfriend loves this dog seat cover, no more scratched door panels. It is a pain to remove due to the straps and buckles, but it’s a nice dog protector with convenient storage for his toys while we drive.
Easy to install, keeps dirt off the seat and floor. The Velcro-sealed seat belt holes prevent dirt from leaking onto the seat.
I have two big dogs, and this cover is perfect. Great value and superb quality.
Car rides used to be stressful for my dog, but this hammock has helped him feel more secure and relaxed. He's a much happier traveler now
This car protector for dogs is fantastic! The foldable design and carrying handles make it super convenient. The waterproof material is strong and keeps my seats spotless. Adjustable straps ensure a snug fit and my dog stays comfortable. Cleanup is easy with a wipe or machine wash. Highly recommend!
This seat cover is great for my husky. Easy to set up and take down. I feel very safe driving with him.