Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Sturdier than it looks! My two dogs go up and down with no issue. This dog ramp into the car has significantly eased our travel routine, making it stress-free for both me and my pets.
Strong, durable, and stable. The adjustable height is perfect! Thanks, we love it!
We loved this dog ramp into the car! Just what we needed!
I was surprised by how compact the dog ramp into the car becomes. It fits in my tiny Tesla trunk with room to spare.
Great concept but needs more traction. My dog slipped once in the rain, which scared her. We’re giving it another try because it’s so convenient.
High quality, convenient to use, and easy to transport. Reflective strips are a great addition for the dark.
Excellent dog ramp into the car!!!! It’s compact and fits easily in my sedan’s trunk. The anti-slip surface is excellent for rainy days, ensuring my dogs can climb safely!!!!
This dog ramp into the car has truly transformed our rides. My senior dog can now easily get in and out of the car, making our trips more enjoyable. The ramp’s stability and non-slip surface provide her with confidence. Additionally, its lightweight design makes it easy to handle and clean.