Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Excellent for my arthritic dog. He moves much better and seems less stressed about trips now. Thank you very much!
A lifesaver for my arthritic dog!!!❤️
I regret not buying this dog ramp into the car sooner. It’s made a huge difference for my dog Sammie and our family outings. No more struggling to lift her into the car. She adapted quickly, and it’s sturdy and adjustable enough to fit both our vehicles. It’s also surprisingly light and folds easily, which is great for travel.
Lightweight yet sturdy. Works as advertised. Perfect!
An easy-to-use dog ramp into the car. Lightweight with a convenient folding design. The adjustable height ensures a perfect fit every time👍
I bought this dog ramp into the car for my aging Labrador, and it has been fantastic. The adjustable height is perfect for my SUV’s backseat, and the non-slip surface ensures my dog feels secure even in the rain. It’s sturdy enough to support her weight without any wobbling. Cleaning it is easy with a damp cloth. Highly recommend it for anyone needing to help their pet into the car!
It’s okay and works as described, but my dog is still not a fan of getting in the car.
The dog ramp into the car is a solid investment for pet owners. It’s lightweight yet durable, with adjustable height fitting our truck perfectly. Our German Shepherd took to it right away, and cleaning is easy after muddy walks. The only minor downside is wishing for a wider base, but otherwise, it’s excellent!