Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
A game changer for our vet visits. No more lifting my heavy bulldog!
Easy setup, sturdy dog ramp into the car.
The dog ramp into the car is solid, offering good stability for my old lab and ease of handling for me. Its adjustability is key, fitting our SUV seamlessly.
I bought the dog ramp into the car for my Golden Retriever after surgery, and it has been a lifesaver. It’s very stable and sturdy, even when he moves quickly. Easy to set up and stays in place due to secure attachments. Cleaning is simple. This ramp has made a huge difference for us! 👏👏👏
This dog ramp into the car is great; the quality is top-notch, surpassing my expectations. I got this for my elderly dog, and it has made getting in and out of the car a breeze. Whether for vet visits or road trips, this ramp helps my dog, and I’m happy to assist him.
We also use this dog ramp into the car at home. Amazing quality!
Using this dog ramp into the car for my energetic Boxer has been great. The strong aluminum frame supports his 80 lbs comfortably. The adjustable height makes it suitable for various vehicles, and the reflective strips are great for evening use. Highly recommend it for those with larger breeds.
Perfect height and width for my 2023 Nissan and my 14-year-old Labrador! My fur baby is happy, and I’m happy too!