What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
As a plus-sized woman who loves camping, I usually spend my days with my daughters at their campground but retreat to a hotel at night. However, with this cot, I feel fantastic! It’s easy for me to get up from and lie down on. Definitely a great purchase!
I managed to set this up in under two minutes! The mattress has straps at two corners to secure it and an additional section that wraps over the cot to keep it in place. It’s about as thick as a well-loved duvet—providing some comfort but not quite like a mattress topper. Packing it away is just as quick; it took me less than two minutes, and it’s machine washable.
I own another cot that looks quite similar, but this Owleys model stands out. It features a sturdier frame, tougher fabric, plus thicker padding, and the manual is much clearer. I chose this cot because I liked my previous one, but this one is far superior—no joke! The instructions are even easier to follow!
Having spent years on military cots, I can say this one is different. Setting it up was a breeze. The legs locked securely, and the mattress fit perfectly on top. While it doesn’t replicate a luxury mattress, I found the plush mat quite comfortable, and the slight elevation at the head kept my pillow from sliding off. The cot felt very sturdy, and at 6 feet tall, I had ample space.
No issues at all. I've been using camping cots for years and have tried many different designs and constructions. (I usually prefer sleeping directly on the ground, but I keep a few cots for the more refined campers in my group.) This one is quite handy: it’s simple to load and unload, sets up quickly, and offers an improvement over the traditional "stretched canvas cot" comfort. The pillow is nice, though I wish it were larger, so I’ll need to purchase another. That’s why I’m giving it 4 stars.
I can’t believe I managed without this! The Owleys Camping Cot is both comfy and robust. It folds up easily and comes with a plush pad. The only slight downside is its bulkiness when carrying, but it’s perfect for camping adventures.
The cot unfolds similarly to a camping chair. Once extended, just press down on the center (or sit) to flatten all the legs against the ground. The legs feature anti-skid rubber to prevent slipping on tile or tent floors. The cushioned pad wraps around the top and has fabric ties to keep it secure. It has a slight upward curve at the head, which I found helpful for using multiple pillows while I sleep. There's also a generous side pocket that fits my full-size tablet and phone perfectly. The carrying bag is a bit thin but includes a strap for easy transport. I did find it challenging to fit both the cot and cushion into the bag. I napped on this cot in my home office and was pleased with its stability; despite tossing and turning, I felt secure sleeping on it overnight!
This cot is spacious when set up and easily accommodates my larger frame. I have no complaints whatsoever. It’s impressive how compact it becomes when folded—about the size of two folding chairs. But when opened, it feels just like a couch. Sturdy and comfortable! Highly recommend it.