What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fantastic outdoor cot! The pillow is really comfy, and the color is stunning. It’s perfect for napping on my patio, and assembly was a breeze.
We love car camping, taking weekend trips to state parks to set up our tent and enjoy the outdoors. However, sleeping on the ground can be uncomfortable depending on the weather and our age and fitness levels. This foldable camping cot has been a game-changer for us, providing much more comfort than any air mattress or pad we've used before. It's easy to fold and set up, and we are extremely pleased with its quality and comfort . thank you.
Very practical and cozy. It’s easy to move around and set up. I bought one for myself, but now I need to grab two more for my kids. Thanks for this great cot…
Our inflatable camping mattress was a hassle, but this camping cot is a huge improvement. While it may be too heavy for a hiker, it is incredibly portable for a campground. It comes with a convenient storage bag and is both sturdy and reasonably comfortable. I will definitely be buying at least one more so my husband and I can both enjoy comfort whether we are by the campfire or cozy in our tent.
Incredibly sturdy and quite cozy! It sits a bit lower to the ground than I prefer, but that’s just my personal taste and not a flaw in the cot itself. It’s a fantastic addition to any RV or car camping setup.
Super soft and comfy! Great cot for camping and indoor use !!!
My granddaughter adores it! She says it's super comfy. Highly recommend!
This cot is a great size for lounging, but may be too bulky for hiking. It's perfect for when the nieces and nephews stay over or need a nap. Versatile product and easy to fold. Overall, it gets the job done and doesn't take up much space when not in use.