Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
So comfy I almost fell asleep in it at the soccer game! Seriously, this chair is a game-changer. And it’s light enough to carry around without breaking a sweat. Love it!
This chair is HUGE! Seriously comfy, like sitting on a cloud. And it really does hold a lot of weight - my big ol' buddy had no problem. Worth every penny! 🤑
My neighbor saw me using this chair at a barbecue and immediately wanted one. So, I got him one for his retirement. He’s been spending every afternoon in it on his porch, reading and relaxing. He says it's like having a recliner you can take anywhere! He did mention it’s a bit heavy to carry far, but he mostly uses it in the yard, so it’s not a big deal.
My best friend and I go camping every year, and we're always complaining about our uncomfortable chairs. This year, I surprised her with the "Goliath" chair, and it completely changed our camping game! We spent hours chatting around the campfire, totally relaxed and comfy. She kept saying it was like sitting on a cloud, and I have to agree! It’s made our camping trips so much more enjoyable, and now we can actually focus on having fun instead of fidgeting in uncomfortable seats. Definitely the best camping upgrade we've ever made! 🔥🏕️
This chair saved my back on our last camping trip! Seriously comfortable. The only thing I’d like to see is more color options. The current color is fine, but a few more choices would be nice. Other than that, it’s pretty much perfect!
Love how sturdy this chair is! Definitely feels like it will last. My suggestion for improvement would be to add a small flap or cover for the mesh pocket. Stuff tends to fall out when you fold it up. But overall, a great purchase!