Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Finally, a camping chair that doesn't make me feel like I'm sitting on the ground! The padding is amazing, and it's so sturdy. I can actually relax and enjoy the outdoors now.
This chair is HUGE! And I mean that in the best way possible. Perfect for lounging, and the cup holder is a must-have. Thinking of getting a second one for my patio!
I’ve had back problems for years, and sitting in regular camping chairs is torture. This chair is a lifesaver! The padding is fantastic, and I can actually sit for hours without pain. 🙌
A bit pricier than other camping chairs, but you get what you pay for. This chair is built to last and it is SO comfortable! No more numb bum for me! 🙅♀️
My son is a huge gamer and also loves being outdoors. I gifted him this chair for his birthday, and it’s a match made in heaven! He takes it to outdoor gaming events, and he says it's the envy of all his friends. Super comfortable even for long gaming sessions, and sturdy enough to handle all his enthusiastic movements when he gets into a game. Plus, the cup holder is essential for keeping his energy drinks within reach. 🎮
Gave this chair to my fishing buddy for Father's Day. He's used it on a couple of fishing trips now and says it’s the most comfortable chair he's ever had by the lake. He particularly likes the padding, especially when he's sitting for hours waiting for a bite. He mentioned that the carry bag feels a bit thin and might not last as long as the chair, so that’s something to watch out for.
Okay, I’m impressed! This chair is not only big and comfy, but it actually folds down pretty small. Fits in my car trunk easily, which is a huge win. Definitely five stars! ⭐⭐⭐⭐⭐
Used this chair on a camping trip, and it was fantastic! So comfortable, and the water-resistant fabric really works. My only issue? The price is a bit steep. Maybe a slight price reduction would make it would make it more accessible to everyone.