What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Looks like a fantastic pack for my hiking trips. It has room for a first aid kit and some extra items, like a water bottle and a bowl for my dog. I'll write another review after using it a few times.
I bought this for hiking, and it held the perfect amount of water. The pockets allowed me to store all my essentials. It wasn't too heavy, and it didn't rub on my shoulders or armpits. It's also very durable.
Very pleased with the hydration pack. It's durable enough to hold my wallet, phone, iPad, charger, and water bottle.
I’m absolutely thrilled with my new backpack! Initially, I was worried it might be too heavy, but once I filled it up and wore it on my hike, I was glad I got it. I’m mad I didn’t buy it sooner!
I love this! The lightweight material made it easy to carry and it didn't irritate my skin. There's plenty of space for extra items and pockets for essentials upfront. The only thing I'm unsure about is water resistance since I haven't tested it. But it's totally worth the money!
Adore this backpack. I use it for commuting to work, long runs after work, weekends, and long bike rides. It's just the right size with plenty of adjustment options, and it doesn't move when I run.
I needed a bag for a music festival, saw this one, and went for it. I had low expectations, but this thing exceeded them all. The bag is decent quality, super lightweight, and breathable. The chest straps are quality, and the arm straps are wide enough that they never dig in. It has a built-in whistle and a removable waist fanny pack. The bag survived a 13-hour festival, countless mosh pits, and tight crowds without leaking a drop.
I like that my invalid husband can get water for himself day or night. It saves me a lot of steps back and forth. The large bag holds a good amount of water, though the backpack has too many ties and pulls.