We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation! Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Ideal for hiking, running, cycling, climbing, music festivals, and more, this hydration backpack is a perfect companion for outdoor adventures with family and friends.
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This hydration vest is fantastic. I’ll be training for the next few months with my partner so we can take on a Spartan race in March, and I picked this up to make sure I stay hydrated and don’t pass out mid-training, lol. The backpack is super well-built, and all the straps and buckles cinch down nicely. I’m on the slimmer side, so I really appreciated being able to get a snug, secure fit.
At first, I wasn’t quite sure how to install the water bladder, but a quick look at the product photos cleared it right up—it’s actually very straightforward. The hose connected easily to the bladder, and the mouthpiece came with its own plastic cover, which was a nice touch for hygiene. It has both chest and waist straps, which is perfect for all the running and movement I’ll be doing. The last thing I want is that floppy, backpack-bouncing feeling like I'm late for school. This thing stays firmly in place while I’m active. Solid 10/10 from me!
My wife isn’t a fan of carrying a water bottle during hikes, so having a backpack with a built-in hydration bladder is a perfect solution for her. It carries enough water to last through a full day on the trails, and the way the bladder is designed helps distribute the weight evenly. That makes the whole pack feel lighter and more comfortable to wear.
This was my first time using a hydration vest with the water stored in the back, and I was pleasantly surprised by how well it worked. It holds a good amount of water, and the reservoir didn’t leak at all. It was simple to screw the cap on and slide the bladder into its compartment. I also appreciated that the drinking tube clips securely to the front strap, keeping it in place while you move.
I can definitely see myself using this for activities like running, hiking, or biking. What I really love is that it doubles as a compact backpack—perfect for stashing snacks, a first aid kit, or other essentials. It’s that versatility that makes it something I’ll be reaching for often.
Hopefully this helps someone else out there!
Looks like a fantastic pack for my hiking trips. It has room for a first aid kit and some extra items, like a water bottle and a bowl for my dog. I'll write another review after using it a few times.
I bought this for hiking, and it held the perfect amount of water. The pockets allowed me to store all my essentials. It wasn't too heavy, and it didn't rub on my shoulders or armpits. It's also very durable.
Very pleased with the hydration pack. It's durable enough to hold my wallet, phone, iPad, charger, and water bottle.
I’m absolutely thrilled with my new backpack! Initially, I was worried it might be too heavy, but once I filled it up and wore it on my hike, I was glad I got it. I’m mad I didn’t buy it sooner!
I love this! The lightweight material made it easy to carry and it didn't irritate my skin. There's plenty of space for extra items and pockets for essentials upfront. The only thing I'm unsure about is water resistance since I haven't tested it. But it's totally worth the money!