What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I’ve been using this Hyundai dog seat cover for about a month now. I bought it when I adopted a puppy. Everything works perfectly so far, no issues found! It has multiple layers, is firmly stitched, and is completely waterproof. The waterproof design is especially useful because my puppy can still have accidents in the car. I also appreciate the hard sidewalls; they will probably save my doors when my pup grows up. Great product worth the money!
Fits our Tucson perfectly. Very pleased with the purchase
I have been using this Hyundai Tucson dog seat cover for two months now. It's been a great addition to our car for traveling with my German Shepherd. The fabric is durable, waterproof, and easy to clean. My dog seems comfortable, and it stays in place nicely. The pockets are a great feature for holding leashes and toys. I would definitely recommend this product to other pet owners.
My dogs love it, and I'm finally happy to keep my car interior clean!!
Fits my SUV well and protects the whole interior securely. Love the materials 👍
PERFECT REAR PROTECTOR FOR DOGS!!! thanks Owleys!
Fits perfectly. The fabric is dense, hard to tear. Our Husky Sky liked it! And there are also two pockets for leashes, bottles, extra straps, etc.
Great Hyundai Tucson pet protector! The bottom doesn’t slip, the material is durable, with solid sidewalls. It's also cool that the protector can be unzipped so someone can sit in the back seat with the dog and be secured (there are special holes in the protector for the seat belt lock). Definitely 5 out of 5.