Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Works well, but I wish it was smaller
I’ve had a few seat covers before, but this one definitely stands out. The material is strong, and it doesn’t slip around like others I’ve tried. My pup loves it since it feels cushioned, and I can tell he’s much more relaxed on road trips. One feature I wasn’t expecting to like as much was the side flaps; they really protect the sides of my Wrangler. The only issue I had was with the installation—it took a little longer than expected, but once it was set, it stayed in place. Would definitely buy again.
Great solution for protecting my Wrangler seats! It’s high quality, stays in place, and my dog seems to enjoy the ride. Worth every penny for pet parents who like to travel.
Couldn’t be happier with this pet seat cover! It’s durable, comfortable for my puppy, and fits perfectly in my Jeep!
I was looking for a good seat cover to protect my Jeep from dog hair and dirt, and this one definitely fits the bill. It’s easy to install, and I love that it stays in place no matter what. The only downside is that I wish it had a bit more cushioning for my older dog, who struggles with long rides. But it’s still better than anything else I’ve tried, and cleaning it is a breeze. It’s a great choice for keeping your car looking new!
This cover has been a lifesaver! My dog is a heavy shedder, and the mess he leaves behind can be a real hassle. This seat cover catches all the fur and keeps it from getting embedded in the fabric of my Jeep’s seats. The material is tough, but still soft enough for my dog to enjoy the ride. It also looks sleek and doesn’t make the backseat feel too cluttered. Plus, the easy-to-clean design means I’m not spending hours trying to remove dog hair.
I’m so impressed with how well this seat cover fits. It stays put no matter how much my dog moves around. Plus, it’s really simple to wipe off dirt or fur!!!
this pet seat cover is a must-have for any dog owner. It’s easy to install and fits my Jeep Wrangler perfectly. My dog seems comfortable, and it keeps everything nice and clean