What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The chair is incredibly sturdy! Despite the strong winds today, it didn't move an inch. It has a cuter and more modern look compared to other chairs. Setting it up is a breeze, and it conveniently folds into the adorable small bag it came with. We used it at the park today, and it comfortably supported my husband, who weighs over 200 pounds.
What an innovative idea! This chair collapses completely to fit into a compact bag, making it ideal for stashing in my car for spontaneous outdoor adventures. It occupies minimal space, which is a huge plus. Assembly is a breeze—the frame practically assembles itself, and you simply stretch the fabric over it. Couldn't be simpler!
Bought for soccer games. You get what you pay for. It's not very comfortable or sturdy. I wouldn't want to sit in it for more than one game a day. It's better than sitting on the grass, but not by much.
The chair is a fantastic addition to your car for those unexpected moments. The setup is a breeze, and the comfort level is pleasantly surprising. It includes a carrying bag and disassembles effortlessly to fold back in. When packed, it’s small and compact, making it ideal for travel. Excellent value for the price!
Incredibly sturdy, lightweight camping chair, and a breeze to assemble and disassemble (just takes a bit of getting used to). I love its compact and light design, making it super easy to carry around. It's the perfect companion for long walks and doesn't take up much space. You can easily hook it onto your bag, which is extremely convenient.
I was pleasantly surprised by how compact and lightweight this chair turned out to be. It's perfect for traveling or camping adventures. It even comes with a handy carrying case equipped with handles and spots for clips. Assembly is a breeze, and it features a removable pillow for added comfort.
Exceptionally comfortable and compatible camping chair. This chair is impressively compact and a breeze to assemble, with all pieces conveniently connected to prevent loss. Ideal for bike rides, it exudes sturdiness and easily supports my 270-pound husband. Comes with a removable pillow for added comfort. Definitely planning to purchase another one!
This chair is perfect for outdoor sports games! It's incredibly lightweight and a breeze to assemble. I had it set up in under 3 minutes! The comfort level is outstanding, far superior to the usual folding chairs. After you're done, it packs up effortlessly and is so light that even kids can carry it with ease.