Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I usually find these collapsing chairs uncomfortable. This one, however, is okay. Very compact and portable.
I hesitated to buy this chair because of the price, but with so many upcoming sporting events, I decided comfort was worth it. It was easy to open and close and felt very comfortable. Highly recommend!
Fast delivery, great quality chair, and very comfortable. Perfect for camping, concerts, parties, and more. Easy to carry with two handles and lightweight. We bought three and find them worth the money. Highly recommended.
This chair is fantastic. I bought it after seeing someone use it at my son's t-ball game and reading the great reviews. I've taken it camping, to the beach, and keep it in my car just in case. It's comfortable and I love it. Thank you!
Great for outdoor use. Love the pillow
It's a good chair. A bit thin, but so far, it's holding up well.
Very happy with these chairs. They were a good price, quality chair. Comfortable and love the small bag attached to the chairs arm. Great for a drink and small snacks
This portable chair is perfect for unwinding in your backyard while keeping an eye on your little one. It's a breeze to set up and fold down, making it super convenient for whenever you need it. Plus, the included carrying bag makes storage effortless.
The chair feels incredibly sturdy and boasts a high weight capacity, which is fantastic for me, my baby, and even a pet! It can easily support up to 330 pounds. This stability makes it an excellent choice for worry-free use in my backyard.
Although the review doesn't specify the chair's weight, its foldable design and carrying bag make it easy to take to parks, hiking trips, or any outdoor spot where you want to relax.
If it came in different colors, it would be even better for those who prefer a variety of options!
This foldable chair is an excellent choice for anyone seeking a comfortable and portable seating option for their backyard or outdoor adventures. It's easy to set up, store, and transport, and it's durable enough to support both mom and baby.