Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This chair was exactly what I needed for my 10-year-old who outgrew her kid-sized chair. I wanted something smaller for her, not as large as the ones my husband and I use. This chair is perfect! It folds easily for storage and is both durable and comfortable for her. However, I wouldn't use it for myself—it's too small, and I'd feel uneasy and uncomfortable in it. I'm 5'9" and my daughter is just under 5 feet. It's great for a tween/teen or a smaller adult, but definitely not suitable for a larger or taller person.
The chair is excellent quality for a basic lawn chair. It supports anyone who sits in it and is very comfortable.
Comfy for events or games!
Lightweight and easy to set up. Very convenient and sturdy. The size is also perfect for tall people who need comfort.
It's very comfortable and high quality for long outdoor days. I always bring this chair with me.
It worked well for me at 5'1". Anyone larger would find it too small. It's also narrow, so not recommended for wider hips. It was comfortable at my grandson's soccer games and easy to carry.
Very easy to open and lightweight camping chair. Simple to fold and unfold.
I bought this chair for my granddaughter's softball games. It's very comfortable. It could use some side pockets for keys or a phone, but it's easy to set up. Highly recommend this chair!