Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
It takes a little muscle, but this chair is easy to set up. It is very comfortable and feels sturdy. I plan to take it on cruises for additional cabin seating. It's compact and lightweight to pack.
I bought two of these chairs and they are really nice. Love that they are compact and easy to assemble and disassemble. Highly recommended.
I'm a 200 lb guy and this chair is really comfy. It folds up nicely into a small package. I balanced cost with portability, and this was perfect. I'm impressed with the chair's sturdiness.
I love this chair. Small when packed, very light, and easy to assemble and disassemble. Highly recommend if you're okay with a chair without armrests.
This chair is easy to set up, very comfortable, and compact. I bought three different chairs, and this one is my favorite. Highly recommend.
Purchased this travel chair to keep on my motorcycle for camping. Very comfortable and folds up small for packing on my Indian bagger. The included case keeps it contained and takes up minimal space. Great quality too.
Best camping chair ever. I've been camping for thirty years. You won't regret buying this, unless you're too heavy for it or you need something backpacking-sized and more expensive.
The chair is comfortable and sturdy. The bag is big enough to fit the chair without struggling.