Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Took a chance on this cover, and I'm so glad I did! 😊 It's tough, looks great, and the tri-fold design is super convenient for hauling groceries or camping gear. My truck feels complete now! 💯
This is a good tonneau cover for the price. It was easy to install, and it does a decent job of protecting my gear. My one complaint is that the finish scratches a bit too easily. Maybe a more durable powder coating or a protective film would prevent that.
Gifted this tonneau cover to my dad for his old Tacoma and he’s over the moon! He says installation was a breeze and now he can finally keep his tools and fishing gear secure. He keeps bragging about how much better his truck looks too. Win-win!
This cover came highly recommended from a Tacoma forum I frequent. So, I had high expectations. It definitely does the job of keeping things secure and dry, and the tri-fold design is super convenient. But honestly, for the price, I was expecting a slightly more premium feel. It’s good, but not amazing, you know?
Sister got this for her Tacoma after seeing mine. She absolutely loves it! She’s always hauling stuff for her crafting business, and now she doesn't have to worry about things getting ruined by the weather. Plus, she says it makes her feel safer knowing her cargo is out of sight.
My neighbor has one of these on his truck, and I always admired it. Finally bit the bullet and got one for myself and…it’s okay. The installation was a bit trickier than I expected, and it doesn't seem to sit perfectly flush. But it does keep things dry, so I guess that's what matters most.
Best purchase I’ve made for my truck in a long time! This cover is solid, looks great, and keeps everything in the bed protected. And it arrived super fast! Thanks!
Installation was a piece of cake! The instructions were clear and easy to follow. And the cover itself is fantastic. It’s sturdy, secure, and it looks amazing on my truck. 😊