What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This dog protector is satisfactory. It keeps my car clean from dirt, fur, and other messes, which is essential. The cute, stylish design is an added bonus. Installing the sidewalls was a bit tricky, but we managed to get them in place. The pockets are handy for carrying leashes, toys, or bowls during long trips. Be sure to double-check the dimensions, as it might not fit smaller vehicles.
We absolutely love our new dog seat cover! It fits perfectly, boasts an attractive design, and provides outstanding protection for the backseat when taking our Labrador on rides. Thank you—we’ll definitely purchase more travel gear from this brand
My Nissan Rogue dog protector arrived with a broken hook on the headrest strap. Fortunately, customer service promptly resolved the issue with a smooth return and refund process. I’m grateful for the efficient support!
quality of this dog seat cover is excellent, and it looks fantastic in the back seat! black and brown color scheme is both stylish and practical, while our pointer puppy stays cozy, which is what matters most to us
This dog seat cover is adorable and well-made, but one of the headrest straps broke after just a few uses. Fortunately, the support team quickly sent a replacement, and everything works perfectly now. I’m impressed with the great customer service and will gladly recommend this brand to others!
I bought this Nissan Rogue dog seat cover a month ago for our family car, and we love it! The quality is fantastic, and the colors match our black interior perfectly. Most importantly, our dog is comfortable and happy with it. Thanks for an excellent product!
Ordered this for my Nissan. Everything arrived as expected. Thanks!
Hi everyone! I’ve been using this pet seat cover for a few weeks, and it’s fantastic. Setup was simple, and it fits my car seats perfectly. The sturdy side panel inserts offer excellent door protection, much better than cheaper alternatives. The non-slip bottom is perfect for leather seats, keeping it steady. Printed instructions would help new users, but overall, it’s a fantastic product.