What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fits our Nissan perfectly. Very pleased with the durability and overall quality of this product.
This dog protector works exactly as described. Setup is straightforward, and it keeps my car spotless, which is a huge relief for long journeys. I travel often with my Husky, Nancy, and this protector is fantastic. The material is durable and easy to wipe clean. I also love its versatility—you can unzip the middle to make room for a passenger while keeping the seat clean and the dog secure. Ingenious design!
We absolutely LOVE this dog seat cover! It’s incredibly easy to clean, and our puppy stays comfortable during car rides. Highly recommend it
I can’t praise this dog seat cover enough! The material is excellent—waterproof and well-stitched. It was easy to install and fits my car perfectly. This is by far the best pet protector I’ve used. I also love its sleek, stylish design. The added pockets are perfect for storing bowls and supplies. Highly recommended!
This is an excellent pet seat cover made from durable yet soft materials—exactly what I needed for my dog. It keeps my car clean from fur and dirt. Wiping it down or using a lint roller makes cleanup effortless. I highly recommend it based on my experience.
Unfortunately, this seat cover didn’t work in my Nissan Rogue. It felt unstable and shifted around, making my dog uncomfortable. I returned it because it wasn’t suitable for us.
I recently purchased this dog seat cover, and I’m thrilled! It fits perfectly in the back seat and is made of tough, waterproof, and scratch-resistant material. The adjustable straps keep it secure during drives. Cleaning is a breeze. I highly recommend it to other pet owners!
It doesn’t fit all vehicles and was too small for our Nissan Rogue.