What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Durable and stylish! Quick delivery and excellent support with returns. Thank you—I’ll definitely buy more from this brand in the future.
This is the BEST Nissan Rogue dog seat cover I’ve ever used ❤️ The material is both durable and soft, and it fits my car like a glove—such a relief after searching for the right option. The waterproof feature is fantastic for wet days or post-swim car rides. The split feature is genius, letting you use just one side if needed. Highly recommend it for all pet owners!
my spaniel and I love this pet hammock! fits perfectly, has convenient pockets, and even includes a seat belt attachment for added safety. very satisfied with it and highly recommend it!!!!!
This is a dependable Nissan Rogue dog seat cover. I’ve been using it for a few weeks, and it works great for traveling with my Cane Corso. It fits well and provides excellent seat protection. I did struggle a bit during installation since I initially confused the sidewalls and couldn’t zip them correctly. Once I figured it out, everything was perfect. Including printed instructions would make setup easier.
Hello, fellow pet owners! Here’s my take on this dog seat cover. It’s stylish, waterproof, and durable, staying securely on leather seats. Unfortunately, it didn’t fit my Nissan Rogue as perfectly as I’d hoped, which made installation tricky. This was disappointing, considering the great overall design and quality. I hope my experience helps others with similar vehicles.
I’ve been using this Nissan Rogue pet seat cover for a month, and it’s now an essential part of my routine. The quality is outstanding, and it works exactly as advertised. It keeps my back seat clean and stays firmly in place. My dog loves having the freedom to move during short rides. For longer trips, I attach a tether for safety. The only drawback was the delay in shipping, which was frustrating.
EXCELLENT dog cover 👍
I’m absolutely thrilled with this dog seat cover! Traveling with my pet has become so much more convenient. It was easy and quick to set up, and the seat anchors are excellent at keeping it securely in place, even on long journeys. My dog stays calm and secure in the back seat. I highly recommend this for anyone seeking a durable and high-quality pet protector.