What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Our dog stroller for large dogs has been a fantastic investment. It’s extremely well-made, offering a smooth ride and easy maneuverability. The spacious interior is perfect for my German Shepherd, and the safety strap gives me confidence that he’s secure. The waterproof material and breathable mesh are exactly what we needed. It’s opened up a whole new world for our walks and trips 👍
A bit heavy, but the quality of this dog stroller for large dogs is undeniable. Fits my dogs perfectly, offering ample space and a smooth ride. The material is easy to clean, and the safety features are well thought out, providing peace of mind during our walks.
Very happy with this dog stroller for large dogs.It's made taking my injured Labrador out much easier. The stroller is solid and spacious, with great ventilation thanks to the mesh windows.The setup was straightforward, though it is quite large actually.It's been a valuable tool for us and has helped improve my dog’s quality of life.
Couldn't be more pleased! This dog stroller handles beautifully.
Buying this large dog stroller has changed our daily routine for the better. It's perfect for my senior Boxer, allowing him to enjoy the outdoors without the strain on his joints. The construction is impressively sturdy, and the waterproof fabric is a huge plus. The ample space inside and the breathable design make it a comfortable ride for him. I'm very pleased with this purchase and highly recommend it.
This pet stroller is a great find for owners of large dogs. It’s durable and stable, with ample room for my large Labrador. The big wheels make it easy to handle, though it can be a bit bulky to transport and store. The safety features, like the built-in safety strap, are very reassuring. Overall, it’s made our outdoor adventures much more accessible and enjoyable.
The best decision I've made for my elderly Dalmatian. The ventilation is great, and it’s easy to keep an eye on him through the mesh windows.
Very practical and robust pet stroller. A bit on the heavy side, but it's perfect for my pet's needs. The large, sturdy wheels offer excellent maneuverability, and it looks good too.