Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Our dog stroller for large dogs has been a fantastic investment. It’s extremely well-made, offering a smooth ride and easy maneuverability. The spacious interior is perfect for my German Shepherd, and the safety strap gives me confidence that he’s secure. The waterproof material and breathable mesh are exactly what we needed. It’s opened up a whole new world for our walks and trips 👍
A bit heavy, but the quality of this dog stroller for large dogs is undeniable. Fits my dogs perfectly, offering ample space and a smooth ride. The material is easy to clean, and the safety features are well thought out, providing peace of mind during our walks.
Very happy with this dog stroller for large dogs.It's made taking my injured Labrador out much easier. The stroller is solid and spacious, with great ventilation thanks to the mesh windows.The setup was straightforward, though it is quite large actually.It's been a valuable tool for us and has helped improve my dog’s quality of life.
Couldn't be more pleased! This dog stroller handles beautifully.
Buying this large dog stroller has changed our daily routine for the better. It's perfect for my senior Boxer, allowing him to enjoy the outdoors without the strain on his joints. The construction is impressively sturdy, and the waterproof fabric is a huge plus. The ample space inside and the breathable design make it a comfortable ride for him. I'm very pleased with this purchase and highly recommend it.
This pet stroller is a great find for owners of large dogs. It’s durable and stable, with ample room for my large Labrador. The big wheels make it easy to handle, though it can be a bit bulky to transport and store. The safety features, like the built-in safety strap, are very reassuring. Overall, it’s made our outdoor adventures much more accessible and enjoyable.
The best decision I've made for my elderly Dalmatian. The ventilation is great, and it’s easy to keep an eye on him through the mesh windows.
Very practical and robust pet stroller. A bit on the heavy side, but it's perfect for my pet's needs. The large, sturdy wheels offer excellent maneuverability, and it looks good too.