What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Absolutely thrilled with this dog stroller for large dogs! It’s been perfect for my German Shepherd who's recovering from an injury. The stroller is robust, with a spacious interior that he can easily fit into and relax. The mesh windows provide excellent ventilation, and the safety strap is a fantastic feature, ensuring he’s safe during our walks. It’s also incredibly easy to navigate. A must-have for owners of large dogs!
Amazing quality! Our walks have never been better with this pet stroller.
Excellent quality! This large dog stroller handles my Bullmastiff with ease, providing a smooth and comfortable ride. The spacious design and easy access make it perfect for older dogs or those with health issues
I got this large dog stroller for my aging Border Collie, and it's been fantastic for her. It's well-made, with a solid frame and durable wheels that handle different terrains well. My only issue is with the zipper on the front window; it can be a bit finicky. Otherwise, it's spacious, comfortable for my dog, and the safety strap adds an extra layer of security. It’s a great buy for anyone looking to keep their large dog active.
Quite sturdy, though a bit heavy. Makes outings much easier.
Love this dog stroller for my Boxer. It's durable and handles rough paths well, though I wish it was a little lighter for easier transport. The safety strap is a thoughtful touch, ensuring my dog’s safety at all times.
This dog stroller for large dogs has been a lifesaver for my Boxer who recently had surgery. The robust construction and waterproof fabric are top-notch, ensuring that he stays dry and comfortable even on rainy days. The stroller is easy to push and the 360-degree rotating wheels are a great feature for navigating turns. The spacious and snug interior with its breathable mesh windows has made our outings much more enjoyable. Highly recommend for anyone with a large dog!
Perfect for my senior dog—this dog stroller for large dogs is a lifesaver!