Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
durable and safe but fitting it can be a challenge
Great dog stroller for large dogs, fitting it in my car is a squeeze but worth it for the sturdiness. The breathable mesh keeps my dog cool, and the safety features ensure he's secure. A solid investment for pet owners.
This large dog stroller is a dream for my Rottweiler with arthritis. The build quality is excellent, providing a safe and comfortable environment for my pet on every outing
We bought this pet stroller for our overweight Labrador, and it has helped us tremendously. It’s sturdy enough to handle his weight and the big wheels make maneuvering very easy. The only downside is its size; it takes up quite a bit of space in our trunk. However, seeing our dog happy and able to join us on family outings again makes it totally worth it. Great solution for dogs with mobility issues!
Solid and durable pet stroller, a bit bulky but perfect for my aging Shepherd. The spacious interior and sturdy design are impressive. Maneuverability is top-notch, making it a reliable choice for larger pets.
Love this large dog stroller! It's a game-changer for our family walks.
Couldn't be happier with this dog stroller for large dogs! My Golden loves it, and it’s so easy to push. The large wheels glide smoothly, making our walks a joy.
I recently purchased this dog stroller for my elderly German Shepherd who has been having trouble with his mobility. This large dog stroller is a godsend! It’s incredibly durable and stable, making our walks through the park a breeze. The safety strap is a thoughtful addition, giving me peace of mind that my dog is secure. The spacious interior allows him to sit or lie down comfortably, and the mesh windows ensure he’s always enjoying the breeze. For anyone with a large breed dog, I can’t recommend this enough!