Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Absolutely thrilled with this dog stroller for large dogs! It’s been perfect for my German Shepherd who's recovering from an injury. The stroller is robust, with a spacious interior that he can easily fit into and relax. The mesh windows provide excellent ventilation, and the safety strap is a fantastic feature, ensuring he’s safe during our walks. It’s also incredibly easy to navigate. A must-have for owners of large dogs!
Amazing quality! Our walks have never been better with this pet stroller.
Excellent quality! This large dog stroller handles my Bullmastiff with ease, providing a smooth and comfortable ride. The spacious design and easy access make it perfect for older dogs or those with health issues
I got this large dog stroller for my aging Border Collie, and it's been fantastic for her. It's well-made, with a solid frame and durable wheels that handle different terrains well. My only issue is with the zipper on the front window; it can be a bit finicky. Otherwise, it's spacious, comfortable for my dog, and the safety strap adds an extra layer of security. It’s a great buy for anyone looking to keep their large dog active.
Quite sturdy, though a bit heavy. Makes outings much easier.
Love this dog stroller for my Boxer. It's durable and handles rough paths well, though I wish it was a little lighter for easier transport. The safety strap is a thoughtful touch, ensuring my dog’s safety at all times.
This dog stroller for large dogs has been a lifesaver for my Boxer who recently had surgery. The robust construction and waterproof fabric are top-notch, ensuring that he stays dry and comfortable even on rainy days. The stroller is easy to push and the 360-degree rotating wheels are a great feature for navigating turns. The spacious and snug interior with its breathable mesh windows has made our outings much more enjoyable. Highly recommend for anyone with a large dog!
Perfect for my senior dog—this dog stroller for large dogs is a lifesaver!