What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
durable and safe but fitting it can be a challenge
Great dog stroller for large dogs, fitting it in my car is a squeeze but worth it for the sturdiness. The breathable mesh keeps my dog cool, and the safety features ensure he's secure. A solid investment for pet owners.
This large dog stroller is a dream for my Rottweiler with arthritis. The build quality is excellent, providing a safe and comfortable environment for my pet on every outing
We bought this pet stroller for our overweight Labrador, and it has helped us tremendously. It’s sturdy enough to handle his weight and the big wheels make maneuvering very easy. The only downside is its size; it takes up quite a bit of space in our trunk. However, seeing our dog happy and able to join us on family outings again makes it totally worth it. Great solution for dogs with mobility issues!
Solid and durable pet stroller, a bit bulky but perfect for my aging Shepherd. The spacious interior and sturdy design are impressive. Maneuverability is top-notch, making it a reliable choice for larger pets.
Love this large dog stroller! It's a game-changer for our family walks.
Couldn't be happier with this dog stroller for large dogs! My Golden loves it, and it’s so easy to push. The large wheels glide smoothly, making our walks a joy.
I recently purchased this dog stroller for my elderly German Shepherd who has been having trouble with his mobility. This large dog stroller is a godsend! It’s incredibly durable and stable, making our walks through the park a breeze. The safety strap is a thoughtful addition, giving me peace of mind that my dog is secure. The spacious interior allows him to sit or lie down comfortably, and the mesh windows ensure he’s always enjoying the breeze. For anyone with a large breed dog, I can’t recommend this enough!