Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This Owleys vacuum offers good value for the money. However, the dustbin capacity could be larger to reduce the frequency of emptying during cleaning.
Bought this vacuum and fell in love with it. I had returned another brand because it wasn’t nearly as good as this one. It has strong suction and is compact enough to fit in your glove compartment, yet large enough to handle any cleaning task, especially in the car. The additional attachments are super handy depending on what you’re cleaning. It charges quickly and the battery lasts a good while. Totally worth it!
This vacuum is so easy to use, even my kids can use it! They love helping me clean the car now.
I love how convenient this cordless vacuum is. I can use it anywhere in my car without having to worry about cords. However, it struggles a bit with larger debris like pebbles or leaves.
I highly recommend this vacuum to anyone who is looking for a convenient and effective way to clean their car.
This vacuum and blower is great for getting into those hard-to-reach places, like between car seats. It’s of good quality, charges quickly, and had enough battery left after I finished vacuuming my car. All the attachments fit snugly onto the vacuum.
Very handy and lightweight portable car vacuum, perfect for quick cleanups 🔥
My aunt is a dog walker and her car is always full of dog hair. I recommended this Owleys vacuum to her, and she's been very happy with it. It's powerful enough to remove all the dog hair from her car's upholstery.