Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This is the best car vacuum I've ever owned! It's powerful, compact, and the battery lasts a long time. I even use it to clean my house sometimes! 😉
I’m really impressed with this vacuum cleaner! It’s fantastic, and the suction power is great. I use it to clean up dirt and crumbs in my car, and it does an excellent job. It’s compact and not too loud, and the battery life is great. Everything is also easy to remove for cleaning. 10/10 recommend!
My friend is a musician and his car is always full of equipment. He needed a vacuum that could handle all the dust and dirt that comes with his lifestyle. This vacuum has been a lifesaver for him! He says it's powerful and portable, which is exactly what he needed.
My car has never looked this good! Thanks, Owleys!
Wow, this little vacuum cleaner packs a punch! I previously had a similar one with almost no suction, and I’ve since thrown it away. This one actually works. I cleared out the trash from under my seat by blowing it out, and it handled all the hair and crumbs with ease. It’s a very nice, compact vacuum.
Just what I needed! The air blower feature is a total lifesaver.
This vacuum makes cleaning my car so quick and easy! It's a time saver.
I'm impressed with the customer service from Owleys. They were very helpful and responsive.