Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Handy and easy to use, this small and cordless car vacuum comes with all the attachments you need to get into those hard-to-reach places. Just wish it came with a spare battery
Gets rid of sand and dirt like a champ!
I keep this in my car now to keep things tidy! The battery life is solid, and the suction is impressive for such a small device!
I highly recommend this vacuum to anyone who's looking for a powerful and portable option.
This vacuum is so compact and lightweight. I can easily store it in my trunk or glove compartment.
I'm a big fan of Owleys products, and this vacuum is no exception. ❤️
This is an excellent vacuum with top-notch build quality. It feels very comfortable to use, and the suction is the strongest I've seen. I was able to clean under the seats easily. The battery lasts far longer than expected, allowing me to clean three cars in a row without recharging. A definite good buy.
I like the compact size and portability of this vacuum. However, the attachments could be more securely attached to prevent them from falling off during use.