Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The price made us hesitate, especially for something destined to get dirty. Seeing the product in person helped justify the purchase.
Bought two because our twins can turn absolutely anything into an argument about whose stuff is whose... Each child now has a place for a snack and a water bottle. Before leaving, they help put their own things away, which has become a surprisingly useful little routine. There are fewer requests to pass something back from the front seat. It hasn't resolved the debate over who gets to choose the music. At least we're no longer sorting through a shared bag at every red light.
Surprisingly nice for a seat cover
Our older seat cover looked ugly and saggy. This seat back protector feels smoothly finished and the quality is impressive!
No more curled corners and no mess, love the design too
someone finally thought about the adults sitting up front:) now there's nothing uncomfortable pressing into my back + my kid has everything she needs right in front of her. win-win!
The tissue slot sounds like such a minor detail until your kid sneezes with a mouthful of crackers. Previously, the box was always somewhere inconvenient when we needed it. Now our son can pull out a tissue himself from his booster. We keep checking the supply because he apparently believes every finger deserves its own. Loading the pocket took a little arranging the first time. It's earned a permanent place in our school pickup routine.
Clean seats and entertained kids on the go - what more can a driver ask for?