Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Long trips feel shorter when everything needed is in reachable pockets!😍 Where was this when our first kid was little?! 😩
Measure your seat before ordering. In our car, getting the edges positioned neatly took some patience
Winter boots were leaving salty streaks right where our son's feet reach the seat back. Covering that area seemed easier than asking a five year old to remember where his shoes were for every journey. The panel gives us a surface we can wipe down after the morning dropoff. We clean the marks promptly rather than letting them build up all week. Our car still has crumbs in places no vacuum can apparently reach. The seat back, though, finally looks presentable without a lengthy cleaning session. Thanks!
Our toddler grabbed the mat with applesauce all over her hands. The sticky fingerprints wiped off without leaving that crusty residue we'd been bracing for!!!
Soccer cleats and a new car interior were never going to get along. Our daughter rests her feet against the passenger seat, especially when she's exhausted after practice. This mat catches the muddy marks before they reach the upholstery. A damp cloth takes care of most of it while we're unloading her equipment. The lower attachment needed a little adjusting during installation, but the panel has stayed flat since then. We'd rather spend Saturday watching her play than scrubbing the back of a seat.