Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Everything is okay, thanks.
I am absolutely in love with this Subaru Crosstrek dog seat cover. It has exceeded all my expectations. The material is sturdy and thick, giving me peace of mind that it can handle whatever messes my dogs make. It doesn't shift or slide around, which is great since my dogs are very active. One of my favorite features is how easy it is to clean! I simply wipe it down with a damp cloth, and it looks like new. I would definitely recommend this protector to any dog owner needing reliable car protection.
Fits and works well. Would love to get the same one in solid black.
While this Subaru dog protector keeps my car clean, it's not the most comfortable for my pet. The material isn't as plush as I would like. The installation process was a bit tricky and took longer than expected, especially with the sidewalls. A printed installation manual would be helpful. However, the protector is nice-looking and sturdy. If you're looking for a high-quality, durable protector, this one will work for you.
I’ve been using this Subaru Crosstrek dog seat cover for about a month now. I bought it when I adopted a puppy. Everything works perfectly so far, no issues found! It has multiple layers, is firmly stitched, and is completely waterproof. The waterproof design is especially useful because my puppy can still have accidents in the car. I also appreciate the hard sidewalls; they will probably save my doors when my pup grows up. Great product worth the money!
A TRUE GAME CHANGER! This Crosstrek pet seat cover has made car rides much smoother and more enjoyable. It's well-crafted and has an anti-slip bottom, so it doesn't move around. Another big plus is the water-resistant design; my lab LOVES swimming in lakes and puddles. My dog stays comfortable and secure while I drive! Overall, I would definitely recommend this protector to anyone looking for high-quality car interior protection!
The Subaru dog protector is comfortable, waterproof, and fits well in my SUV. The seat anchors could be better as they sometimes slip out, but overall it's a practical product that keeps my car clean during pet outings. Four stars!
This Subaru Crosstrek dog seat cover is fantastic. I bought it a month ago to travel with my 4-year-old Shepherd. The non-slip bottom is a great feature, keeping it in place even when my dog jumps in and out. The pockets are handy for storing toys and leashes. Great value for the price.