Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Overall, this Tesla seat back protector is a WOW. It's very durable and has protected my car seats from my dog’s muddy paws. The anti-slip rubber backing works well and keeps it in place. While not machine washable, it's easy to clean with a damp cloth. The eco-friendly materials and stylish design are major positives. Recommended for anyone with kids or pets.
Keeps my seats neat! Very easy to clean with just a damp cloth.
The quality is good, but it was not suitable for our car.
Works well and looks great. My kids love it too. Very sleek design.
Truly easy to set up and clean. This is my first Tesla Model X seat back cover, and now I don't understand why I didn’t get this earlier.
I’m very pleased with this Tesla Model X seat back cover. It's stylish, easy to clean, and stays in place. The eco-leather material feels premium.
Did not fit our car. Returned.
This Tesla Model X seat back cover is exactly what I needed. The high-density foam offers excellent protection against scuffs and dents. It fits perfectly and stays in place. The high-quality materials are a big plus. It also looks great and adds elegance to my car. A great buy!