What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
So happy you finally restocked these hammocks for Model Y!! Top quality and fits seamlessly!
Very satisfied with the purchase and impressed with the quality and smart design. The fabric is sturdy, with hard sidewalls. The bottom is rubberized for anti-slippery. This cover has holes for seat belts in the fold. The design is collapsible so that you can unzip it in the middle and sit with your pet together in the back. We purchased it for a Cane Corso weighing 35 kg, but I'm sure this dog cover will last for growth. One of the best seat covers for dogs on the market.
very comfortable waterproof dog hammock, seats are protected and dogs are comfortable on a road. 100% recommend to all dog owners
great dog seat cover! the bottom doesn’t slip, the material is durable, with solid sidewalls. it's also very cool that the cover can be unzipped so that someone can sit in the back seat with the dog and also be secured (there are special holes in the cover for the seat belt lock). definitely 5 out of 5
delivered quickly (3 days). the bottom part is made of rubber and won’t slide on leather seats. ordered to transport Stafford, both us and our dog were satisfied :) thank you
I bought this dog seat cover as a gift for my parents, they have two adult labradors with whom they often travel by car. Two dogs created a big mess in the car … but now it remains clean, the parents only wash the dog hammock. And two pockets hold both dogs’ favorite toys! PERFECT! Thank you Owleys!!
I bought a new car two months ago and sold the old one for a pittance because of the terrible condition of the interior — the job of my beloved bulldog Lucky… Then I came across this Owleys car dog seat cover on the Internet and decided to take a chance. There is not a single scratch or spot in the back seat!!! My best investment in a new car
Great quality and durable materials. This is the first back seat car hammock, the walls of which my pit bull Lenny could not tear to shreds. Impressive and totally worth its price