Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
After buying this car seat hammock, we began to travel much more often with our dog. Previously, we often left her at home because she was stressed in the car. But she really likes to sit in this dog cover now!! Thanks!
This is the best thing I’ve ever bought for driving with my dog!!! My Charlie is a St. Bernard and he loves driving in the car. As soon as I start the engine, he falls asleep, resting his head on the upholstery… so earlier after trips with him I had to wash the back seat every time from a huge amount of saliva. Which, moreover, was quickly absorbed inside the upholstery 🙁 But this dog seat cover solved my problem forever !! It keeps Charlie’s saliva on the surface. Now every time I drive somewhere I take him with me with pleasure 🙂
You guys SAVED MY CAR… my mastiff Otto almost turned my backseat into a living hell… Dirt, scratches, saliva… I spent so much time cleaning my backseat after road trips with him!! But this dog seat cover is super durable, thick and waterproof, so I’m absolutely in love. Thank you sooooo much <3
Finally forgot about stress while traveling. Earlier, I was constantly worried that new holes and scratches would appear in the back seat. Thanks a lot
delivery in just a couple of days! Amazing quality and the safety strap was included. will definitely buy another one as a gift
Supercool accessory that serves both me and my Brittany Cookie. I forgot about washing my backseat upholstery twice a week and Cookie forgot about car anxiety. We’re happy! Thanks!!
traveling by car with our bulldogs has become much smoother and calmer. the upholstery stays clean, no stains or scratches left anymore