What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
A trunk organizer should stay in place, and this one absolutely does even through quick turns and city potholes. The rigid sides give it structure, so nothing flops over when loading heavy items. Used it during a long highway road trip, and it handled chargers, snacks and extra shoes without shifting.... The mesh pockets are handy for small things that usually disappear under bags. Folding it flat when hauling bigger gear is convenient. Would buy another for a second vehicle👍
Such a satisfying upgrade. All my road-trip essentials stay neatly arranged now.
So handy for everyday stuff: bottles, wipes, cables all have a home now👍
The Tesla storage box adds real structure to the trunk and stops my reusable bags from tipping over. Folds flat quickly when I need extra room for bigger purchases.
This trunk organizer for Tesla immediately cut down on clutter from commuting and errands. The box fits beautifully along the back wall, saving space for strollers or luggage. Its sturdy structure makes it look tailored rather than temporary. The adjustable divider is great when switching from grocery duty to carrying tools. The fabric feels durable and the finish looks upscale. Strongly recommend for anyone tired of items sliding around.
Really liked how it keeps tools separate from emergency items so nothing mixes together. Makes the trunk feel more organized without taking over the whole space
The Tesla trunk organizer fit smoothly into the back of the Model Y without crowding the space. Storage compartments feel thoughtfully arranged, making it simple to separate groceries from emergency supplies. The magnetic lid closes neatly and keeps everything tucked away when the car is packed. After a beach trip, sand brushed right off the eco-leather exterior. The divider inside makes switching between shopping days and weekend outings effortless. Anyone wanting a cleaner cargo area will appreciate the upgrade.
A must-have organizer for Tesla owners who want simple, clean storage. Handles heavier items surprisingly well and still looks stylish after months of use