What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This storage box made weekend travels so much easier!! Snacks, chargers, umbrellas and a small cooler finally have designated spots instead of getting buried lol. The Velcro base holds tight even during quick lane changes on the highway. The material looks upscale and blends in with the interior instead of sticking out. Cleaning it has been simple, just a quick wipe after sandy beach days. Super happy with how it keeps everything sorted:)
My road-trip gear has never been this easy to manage!
Instant organization without any effort at all
Perfect for keeping reusable shopping bags and car supplies out of sight. The fabric wipes clean fast after muddy hikes. Way more convenient than loose totes.
The Tesla storage box has been great for everyday errands and long drives alike. Charging cables no longer tangle with grocery bags, and the sides are strong enough to hold their shape under heavier items. It blends well with the trunk trim, which is a nice surprise for something foldable. The lid closes smoothly and keeps everything from jumping out when I open the hatch on a hill. Makes the car feel much more organized and stress-free to load.
used it during a long drive and everything stayed sorted the entire trip. The divider kept snacks away from emergency equipment. Really impressed with how steady it stays during sharp turns
The organizer fit right into the rear cargo area without wasting any space. Camping gear stays upright now instead of rolling around every time the car hits a curve. The lid snaps shut nicely, so nothing shifts when loading groceries on top. Love how the divider lets you set up a wide section for bulkier things and a smaller one for loose items. Feels sturdy without being stiff, and the fold-flat design is handy when I need the whole trunk open. Definitely cleaned up the clutter fast.
HUGE help for keeping pet stuff organized on weekend outings. water bowls, poop bags, leashes, and treats stay in their spots with no sliding. makes packing the trunk way easier!!