Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
daily duties improved thanks to this trunk organizer... running errands, picking up kids and packing everyday essentials, all stayed organised instead of scattered across the cargo hold...eco-leather exterior gives it a premium feel and fits tesla style. rubber feet under the unit meant it didn’t slide when making turns downtown.also it quickly folded flat when I needed the entire trunk space open for larger items. overall highly functional and looks good too
Good option for keeping travel essentials grouped together on long highway drives. The lid closes securely, though I wish it had pockets too. Still a useful piece of trunk storage.
Absolutely love how nothing slides around anymore,such a relief! 😍
Got it for my new Tesla and it's awesome. The way it fits the trunk so cleanly makes the whole car feel upgraded.
Getting in and out of the car quickly used to mean cargo items falling over in the trunk, BUT NO MORE😍😍 This organizer put an end to that frustration. Whether it’s grocery bags, sports equipment or travel essentials the structure keeps everything upright. The material resisted scuffs and looked great in the car. I also like that it’s designed for Tesla, so fit isn’t wishful thinking, it's like you get perfect match. Love it!!!
FINALLY, no more rolling stuff everywhere! great box
Used this trunk organizer during a weekend getaway and it saved a ton of time loading and unloading. Chargers, snacks and jackets all stayed neatly grouped. Fits the space perfectly without shifting.
Using this Tesla trunk organizer made grocery runs far less chaotic. Cold items stayed upright and delicate produce didn’t get crushed. A small upgrade that makes a big difference.