What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We’ve been using this Highlander dog seat cover for two months, and it’s been a fantastic addition for traveling with my German Shepherd. The waterproof material is strong and easy to clean. My dog seems very relaxed on it, and the cover stays firmly in place. The pockets are ideal for organizing leashes and toys. I highly recommend it to other pet owners!
My dogs absolutely adore this cover, and I’m thrilled to finally keep my car spotless during our trips! 🙌🙌🙌
This complements my Toyota Highlander’s interior beautifully while providing excellent protection for the entire car. I’m extremely impressed with the high-quality materials.
fits perfectly:) The fabric is tough and water-resistant, and our Maggie loves it too! the protector also includes two pockets that are great for holding items like leashes or water bottles
Incredible Toyota Highlander dog protector! The anti-slip base works wonderfully, the material is sturdy and resilient, and the reinforced sidewalls add great stability. The split feature for sharing the backseat with your pet is clever, and the seat belt openings provide extra security. Absolutely a 5-star product
This pet seat cover is waterproof and keeps my dog snug during car rides. It offers excellent seat protection and makes every trip more enjoyable. I recommend it wholeheartedly to all dog owners!
I’m IN LOVE with this hammock! The design and craftsmanship of this Toyota Highlander seat protector are outstanding. The fabric is tough, the sidewalls are firm, and the anti-slip bottom keeps it secure. It has seat belt openings and a split design so someone can sit with the dog. It’s perfect for our 81-pound Cane Corso. One of the best pet protectors I’ve ever owned!
I purchased this Toyota dog seat cover because of its appealing design. While I still admire the quality and style, it’s unfortunately too small for my car’s backseat. I tried using half of it, but my Shepherd wasn’t comfortable. Adjustable straps or more size options would greatly improve this product