Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I purchased this Toyota dog seat cover because of its appealing design. While I still admire the quality and style, it’s unfortunately too small for my car’s backseat. I tried using half of it, but my Shepherd wasn’t comfortable. Adjustable straps or more size options would greatly improve this product
This dog protector is a great option. It does a wonderful job keeping my car free of dirt, fur, and other messes, which is essential. The stylish design is a bonus. Setting up the sidewalls was a bit tricky, but we managed. The pockets are incredibly useful for carrying leashes, toys, and bowls during long trips. Be sure to check the dimensions, as it might not fit smaller vehicles.
We absolutely love our new dog seat cover! It fits perfectly, has a stunning design, and provides excellent protection for the backseat when we take our Labrador on rides. Thank you—we’ll definitely buy more travel accessories from this brand
My new Toyota Highlander dog protector arrived with a broken hook on the headrest strap. Thankfully, customer service promptly resolved the issue with an easy return and refund. I appreciate the fast and efficient support, and the product itself is excellent!
The quality of this dog seat cover is fantastic, and it looks amazing in the back seat! The black and brown color combination is both stylish and practical, and our pointer puppy stays comfortable, which is the most important thing for us.
This dog seat cover is adorable and well-made, but one of the headrest straps broke after just a few uses. Thankfully, the support team replaced it quickly, and everything works perfectly now. I’m impressed with the outstanding customer service and will gladly recommend this brand to others!
I bought this Toyota Highlander dog seat cover a month ago for our family vehicle, and we love it! The quality is superb, and the colors perfectly complement our black interior. Most importantly, our dog is happy and comfortable using it. Thanks for such a fantastic product!
Ordered this for my Toyota Highlander. Everything arrived as promised. Thanks!