What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This dog protector is a great option. It does a wonderful job keeping my car free of dirt, fur, and other messes, which is essential. The stylish design is a bonus. Setting up the sidewalls was a bit tricky, but we managed. The pockets are incredibly useful for carrying leashes, toys, and bowls during long trips. Be sure to check the dimensions, as it might not fit smaller vehicles.
We absolutely love our new dog seat cover! It fits perfectly, has a stunning design, and provides excellent protection for the backseat when we take our Labrador on rides. Thank you—we’ll definitely buy more travel accessories from this brand
My new Toyota Highlander dog protector arrived with a broken hook on the headrest strap. Thankfully, customer service promptly resolved the issue with an easy return and refund. I appreciate the fast and efficient support, and the product itself is excellent!
The quality of this dog seat cover is fantastic, and it looks amazing in the back seat! The black and brown color combination is both stylish and practical, and our pointer puppy stays comfortable, which is the most important thing for us.
This dog seat cover is adorable and well-made, but one of the headrest straps broke after just a few uses. Thankfully, the support team replaced it quickly, and everything works perfectly now. I’m impressed with the outstanding customer service and will gladly recommend this brand to others!
I bought this Toyota Highlander dog seat cover a month ago for our family vehicle, and we love it! The quality is superb, and the colors perfectly complement our black interior. Most importantly, our dog is happy and comfortable using it. Thanks for such a fantastic product!
Ordered this for my Toyota Highlander. Everything arrived as promised. Thanks!
Hi everyone! I’ve been using this pet seat cover for a few weeks, and it’s been amazing. It was simple to set up and fits my car seats like a glove. The sturdy side panel inserts provide excellent door protection and are much better than cheaper alternatives. The non-slip bottom is ideal for leather seats, keeping the cover in place. Printed instructions would be helpful, but overall, this is a fantastic product.