Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Hi everyone! I’ve been using this pet seat cover for a few weeks, and it’s been amazing. It was simple to set up and fits my car seats like a glove. The sturdy side panel inserts provide excellent door protection and are much better than cheaper alternatives. The non-slip bottom is ideal for leather seats, keeping the cover in place. Printed instructions would be helpful, but overall, this is a fantastic product.
Durable and fashionable! Delivery was fast, and the customer support team was excellent when handling my return. Thank you—I’ll definitely be buying more from this brand in the future.
This is the BEST Toyota Highlander dog seat cover I’ve ever owned ❤️ The fabric is both strong and soft, and it fits my car flawlessly—such a relief after struggling to find the right option. The waterproof feature is perfect for rainy days or post-swim rides. The split design, allowing you to use just one side if needed, is genius. Highly recommended for all pet owners!
My Corgi and I absolutely love this pet hammock! It fits perfectly, includes convenient pockets, and even has a seat belt attachment for added safety. I’m extremely satisfied and highly recommend it!
This is a dependable Toyota Highlander dog seat cover. I’ve been using it for a few weeks, and it works wonderfully for traveling with my Cane Corso. It fits well and provides excellent seat protection. Setting it up was a little tricky at first because I misunderstood how to attach the sidewalls, but once I figured it out, everything worked perfectly. Including printed instructions would make the setup process much easier.
Hello, pet owners! Here’s my review of this dog seat cover. It’s stylish, waterproof, and durable, staying securely on leather seats. Unfortunately, it didn’t fit my Toyota Highlander as well as I’d hoped, making installation more challenging. That said, the overall design and quality are excellent. I hope this review helps others with similar vehicles.
I’ve been using this Toyota Highlander pet seat cover for a month, and it’s become an essential part of my routine. The quality is outstanding, and it works exactly as advertised. It keeps my back seat spotless and stays firmly in place. My dog enjoys moving freely during short drives, but I use a tether for longer trips to ensure safety. The only downside was a frustrating shipping delay.
AWESOME dog cover 👍