What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Great backseat protection and looks sleek too:)
This RAV4 dog seat cover does more than just protect, it adds a layer of comfort and stability for our senior dog. He’s calmer on rides now, but we still want to keep him safe and secure. THANKS A LOT for seatbelt openings, it was very important for us. Also love that it is wide, so he has plenty of room to sit, stretch, and lay down. The design is great, pretty light color, and it fits like a glove. Oh, and if your dog sheds a lot, this will save you hours of cleaning the seats. Super happy with it so far, thank you!
Wish it had mesh windows
one of the better dog seat covers I’ve bought. the seat anchors really keep it in place and there’s no slipping around. thanks
Highly recommend for anyone who hauls dogs around regularly👍 We foster pups and needed something that would protect the car interior and make cleanup easy. This dog hammock holds up really well- no sliding, no tearing, even with multiple puppies. Hair brushes right off and the straps are still secure after months of use. Road-tested during camping trips and urban errands alike. A+ from us!!!
finally no more worrying about dirty paws on the backseat!!! this dog seat cover has changed how we travel with our dogs. the fit is snug, even on curvy mountain roads and with dogs constantly moving. love the light material, it feels breathable and I think it will be great during summer road trips. also, the ability to fold it down when needed which makes it versatile. definitely recommended!
Love that it doesn’t have that rubbery smell some covers do !!! Feels high-end and holds up well after 2 months of use !
Zero hair left behind after road trips!