Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Does the job, but I wish the side flaps were a little taller.
Love how this seat cover creates a hammock-like barrier in the truck. Keeps my Corgi secure and the floors clean. The waterproof layer really works
Good product, but it could use a bit more padding
Took this on a beach trip with my Labrador, and it kept all the sand contained. The side flaps are a great addition for when the dog jumps in and out. Worth every penny.
this cover is fantastic for protecting the interior of an F-150 from a messy pup. the material held up to sharp claws and didn’t tear, even when my dog was a bit too excited to hop in. appreciate how secure the straps are. it’s nice that it folds neatly when not in use. it’s not just functional but looks good in the truck too:)
Exactly what I needed for taking my rescue pup to training classes. It’s lightweight but tough, and the waterproof fabric does a great job of handling accidents. The ease of setup and takedown means I don’t dread the cleanup anymore. Love how it doubles as a hammock for extra security. It feels like it’ll last for years.
Very satisfied with the purchase and impressed with the quality and smart design. The fabric is sturdy, with hard sidewalls. The bottom is rubberized for anti-slippery. This cover has holes for seat belts in the fold. The design is collapsible so that you can unzip it in the middle and sit with your pet together in the back. We purchased it for a Cane Corso weighing 35 kg, but I'm sure this dog cover will last for growth. One of the best seat covers for dogs on the market.
very comfortable waterproof dog hammock, seats are protected and dogs are comfortable on a road. 100% recommend to all dog owners