What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
too short for our needs
I have an extremely hyper, reactive, and incredibly smart young dog. And Owleys is no match for my dog. It's a 3-point failure system. It buckles in the seatbelt and clips onto the baby seat buckle. The collar portion has an additional secure feature. He can move around the back seat but can't break loose. I was finally able to drive without constantly fearing for our safety. Highly recommend.
At first, I wasn't convinced we needed one, but after seeing our friends use it and noticing how safe and effective it seemed, we decided to give it a try. We practiced with our pup for a few days before our trip and ended up using it throughout our entire road trip! Definitely worth the purchase 👍.
I have one in each of our cars. The seat belt works perfectly, just make sure to attach it to a dog harness, NOT a collar.
Works exactly as it should.
I love this product; it's incredibly versatile for car use. I've been using it for a year now, and it still works great, giving me peace of mind while driving.
With two young kids in car seats, my golden retriever has to ride in the cargo area when we go out. This seat belt keeps him more secure in the back, which makes me feel he’d be safer in an accident. It also gives me peace of mind knowing he can't jump out when I open the tailgate. It has some stretch so he can still move around comfortably. I always use it with a harness, so I’m not sure how it would work with a collar. It's a bit of a hassle to make him back up to release the tension on the strap to unhook it, but it's a small price to pay for safety.
My pup gets anxious in the car, and this helps keep her in one spot and prevents her from trying to climb into the front seat. The only downside is that the extra part on the clasp that ensures it stays shut slides down too easily. However, I appreciate the option to use either the anchors or the seat belt.