What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I bought this along with a dog car seat, and the safety belt works great with it! It prevents my dog from jumping out when I open the back of my vehicle. He's a strong dog, and this has made transporting him much easier.
It does exactly what it promises!
I have two dogs, a pit mix and a lab mix. They usually pull on their leashes and move around a lot in the car. I've used this dog seat belt for a month, mainly with the car seat buckle, and both dogs have been much calmer and more obedient. It allows some flexibility but not enough to cause problems. I highly recommend this for any dog owner!
My dog used to always step on the seatbelt release to free herself, so I bought this one that uses the LATCH system, and it hasn’t disappointed. It works just as expected.
Our BMW X5 and this tether absolutely saved our dog's life. I strongly recommend using this tether with a harness (NOT a collar) and ensuring there isn’t too much slack (certainly not enough to reach a window). If you’re in an accident (which I hope never happens), replace the tether to ensure all components are still intact. We give this product all the stars possible. Thank you from me, my family, and our little big guy!
I bought this dog safety belt in April 2023 for my Tacoma, and it worked flawlessly. I recently upgraded to a 4Runner in January 2024 and attached it to the rear seat. It continues to perform perfectly.
This is a solid product, but my dog chewed on it every trip, eventually breaking it. So, it's not ideal for chewers. Even with a chew toy available, it lasted just over a month. Consider this dog car belt if your dog tends to chew.
The length is perfect. It allows my dog to change positions without getting tangled.