Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This is a solid product, but my dog chewed on it every trip, eventually breaking it. So, it's not ideal for chewers. Even with a chew toy available, it lasted just over a month. Consider this dog car belt if your dog tends to chew.
The length is perfect. It allows my dog to change positions without getting tangled.
This one is durable and safe dog seat belt. Very convenient fastening into a buckle, like a regular seat belt.
My previous dog seat belt was too short when I moved my dog from the front to the back seat. With fixed headrests, I needed to anchor it to the seat anchor behind the seat. The clip and carabiner work perfectly with my dog’s harness.
I’m really impressed with this car seat belt for dogs. It’s made of strong nylon and metal, so I feel confident that my dog is secure on our drives. The adjustability is great, allowing me to ensure a perfect fit for my dog’s comfort. Fastening it to both the harness and the car seat buckle is straightforward and quick. It’s exactly what I was looking for to keep my dog safe in the car. Highly recommend it to any dog owner who travels with their pet 👍
Super easy to use and convenient to swap between vehicles without any hassle!
Works exactly as it should, and it's adjustable. Now my pup can safely ride in my Jeep with the doors off.
Love it. It keeps the dog secure in the car, and he can still stick his head out the window.