What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
sturdy and reliable but a tad bulky
Absolutely love how easy it is to clean and maintain this backseat hammock! It's been a lifesaver for keeping mud and fur off my car seats.
I recently purchased this dog hammock for my car, and I'm mostly satisfied with its performance. It's incredibly sturdy and does a great job of protecting the seats from my two Golden Retrievers. The waterproof feature holds up well against spills and wet dogs. However, I found the installation a bit tricky the first time, but it's been easier since. The storage pockets are a nice touch too. Overall, a solid product that does what it promises.
Just got this for our family SUV, and it's made traveling with our furry friend so much easier and cleaner. The waterproof aspect of this pet hammock is just brilliant, especially on those wet and muddy days when our dog seems to find every puddle. What really sets this apart for me is the quality of the materials; it feels like it's built to withstand anything. The side flaps are a lifesaver for keeping the doors clean, and the pockets are perfect for organizing doggie essentials. It's also incredibly easy to set up and take down, which is a huge plus. A top-notch product that delivers on every promise.
Finally, no more dog hair everywhere!
the durability of this dog hammock is impressive, and it's definitely sturdy as advertised. just wish the installation process was a bit more intuitive
This car dog hammock has been a game-changer for our road trips with our Labrador, Max. The waterproof and scratch-proof features are exactly as advertised. We've tested it on rainy days and muddy park visits, and it's kept the car clean every time. The foldable design is super convenient for storage, and I love the added pockets for storing Max's water bowl and toys. Attaching it to the seats was straightforward, and it stays in place even with Max moving around. Definitely a durable and high-quality product worth investing in.