What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
while the quality and material of the hammock are great, I found it a little difficult to install. yes it does an excellent job at protecting the seats, but setting it up and folding it down is more work than I expected. the pockets and waterproof feature are useful, but I wish it was easier to manage
I can't recommend this car dog hammock enough! From the durable, waterproof fabric to the thoughtful design, it's clear that a lot of care went into creating this product. It fits beautifully in both our car's backseat and trunk, offering versatility depending on our needs. The anti-slip bottom is a standout feature, ensuring the hammock stays in place, providing a safe and comfortable ride for our dog. The foldable design with handles makes it convenient for storage and transport. And yes, the added pockets are great for keeping everything my dog needs within reach. This hammock has truly thought of everything!
Absolutely worth every penny for the cleanliness and peace of mind.
The waterproof feature has saved my car's interior more times than I can count. Also, it's incredibly sturdy and stylish.
Absolutely the best car protection I've bought for my dogs. It's incredibly easy to install and remove, which is great because I use it in both my car and my husband's truck. The quality is evident in every aspect, from the waterproof layers to the durable metal buckles. My dogs seem comfortable on it, and I'm at ease knowing my car is protected. Plus, the pockets are a great addition for storing their gear during trips.
My car is spotless, even after beach trips 🔥🔥🔥
Great quality and really does the job of keeping the car clean.It's a bit on the pricey side, but you definitely get what you pay for💯
Very pleased with this purchase! The car hammock is sturdy and the materials are definitely high-end. The waterproofing works great, and I've had no issues with dirt or water getting through. Plus, it looks wonderful in my car. The only reason I'm giving it 4 stars is because the installation confused me during the first time setting it up. Other than that, it's been perfect for me and my Boxer, who loves to jump in muddy puddles