What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
The waterproof feature has saved my car's interior more times than I can count. Also, it's incredibly sturdy and stylish.
Absolutely the best car protection I've bought for my dogs. It's incredibly easy to install and remove, which is great because I use it in both my car and my husband's truck. The quality is evident in every aspect, from the waterproof layers to the durable metal buckles. My dogs seem comfortable on it, and I'm at ease knowing my car is protected. Plus, the pockets are a great addition for storing their gear during trips.
My car is spotless, even after beach trips 🔥🔥🔥
Great quality and really does the job of keeping the car clean.It's a bit on the pricey side, but you definitely get what you pay for💯
Very pleased with this purchase! The car hammock is sturdy and the materials are definitely high-end. The waterproofing works great, and I've had no issues with dirt or water getting through. Plus, it looks wonderful in my car. The only reason I'm giving it 4 stars is because the installation confused me during the first time setting it up. Other than that, it's been perfect for me and my Boxer, who loves to jump in muddy puddles
Setup was a breeze, and the quality is superb!
Fantastic product. It's saved my car's interior from countless stains and scratches. The six-layer design is impressively durable, and cleaning it is a breeze. I was particularly impressed by how stable it remains, even on leather seats, and it’s cool that you can transform it into a single-seat option. The foldable design and handles make it easy to transport and store. It's clear a lot of thought went into this dog hammock's design, and it shows in its quality and functionality.
Love the design