What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This car seat back protector has been a game-changer for my family!!!!! My kids often make a mess, but this cover has protected my seats from all sorts of dirt and scuffs. I appreciate the eco-friendly materials, and it’s nice to know it's safe for my children. The hexagonal pattern adds a touch of class to my car's interior!!!❤️
Absolutely love this back seat protector. It’s not only durable but also looks fantastic in my car. The five-layer design really holds up well against my kids' constant kicking. Plus, it's easy to install and stays in place without slipping. Worth every penny!
This seat back cover is a lifesaver! I have two young kids who love kicking the seats, and this product has kept my car looking new. The quality is excellent, and it’s easy to clean. The sleek black and brown design blends perfectly with my car's interior. Highly recommend for any parent!
Highly recommend this seat back protector! It's been a game-changer in my car, especially with frequent passengers. The eco-leather is not only easy to clean but also looks neat and stylish. It's great for keeping the seats looking new without worrying about stains or marks. Great value for the quality!!
This seat back cover has been a great help in keeping my car clean. It's perfect for stopping those muddy footprints from my kids. The material is easy to wipe and seems durable. I like the soft padding, though I wish the design was a bit wider.
I was constantly cleaning up scuff marks on my car seats, but not anymore. The kick mats are easy to attach and a breeze to clean, just a quick wipe down and they look good as new. Also, the hexagonal pattern is quite stylish and blends nicely with the car interior. Excellent product - I highly recommend it 👏
Did not fit my car seats.Quality is good
As a mom of two energetic toddlers, these kick mats from Owleys are my new best friends. It’s a perfect fit for our SUV and they have saved my backseats from countless shoe scuffs and muddy footprints! The material is sturdy, easy to clean, and the hexagonal pattern adds a nice touch of style. Plus, it's extremely easy to install. Every family car needs one of these! Thank you Owleys !