Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The white protector is just right for my light-colored interior. It adds elegance and keeps the seats clean.
good quality, fits well. does the job. keeps my seats protected and looking clean.
I couldn’t be happier with this seat back protector. It’s easy to install and fits perfectly in my sedan. The quality of the eco-leather is excellent, and it’s holding up well against my kids’ constant kicking. The color-safe design is a nice touch as it doesn’t stain my light-colored seats. Cleaning is super easy, just a quick wipe, and it’s clean again. A must-have for any parent!
It fits perfectly in my car and is easy to install. The material feels high-quality and durable. The white color gives it a sleek look.
Fantastic product! The five-layer construction really stands out. It feels very sturdy and protects my seats from all sorts of dirt and marks. The metal buckles ensure it stays secure, and the eco-friendly materials give me peace of mind. It’s also very stylish and matches well with my car’s interior. Highly recommended for families!
I found this protector to be ideal for my light-colored car seats. It fits well and keeps the interior looking fresh
Easy to install and stays in place. Very satisfied! The material feels premium and durable
This protector is very sturdy and eco-friendly. I’m happy with my purchase and would buy it again. The material feels high-quality and long-lasting