Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Perfect for my light-colored seats, this protector keeps them spotless and looks great too.
the color is cold white
Not what I expected. Too easily soiled.
love this seat back protector! it’s lightweight but very durable. the anti-slip backing ensures it stays put, even on long drives. cleaning is hassle-free with just a damp cloth. the white color gives my car a clean, modern look. would buy again
Good product overall. It fits well and doesn’t slip, even on leather seats. The white color looks very modern.
as a rideshare driver, this protector has been a real game changer. it's super easy to install and stays in place. the white color looks amazing and blends well with my interior. passengers often compliment the sleek design. very happy with this purchase.
Ideal for light-colored interiors. This protector blends perfectly and keeps the seats looking pristine.
I love this seat back protector! It’s very well-made and adds a touch of elegance to my car. The eco-leather material is both durable and stylish.