Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My Maltipoo can’t get enough of this car seat.
this car seat is a must-have for pet owners. my Cocker Spaniel is always comfy and secure!!!
This dog car seat exceeded my expectations. My Maltese feels so comfortable and secure in it. The non-sagging foam padding and wide sides provide excellent support. It’s also very stylish and matches my car’s interior. The fact that it’s vegan and sustainable is a huge plus for me. Would definitely recommend!
The product is great, but it was a bit difficult to set up initially. My puppy loves it though.
My Miniature Schnauzer feels very comfortable and safe in this seat.
The eco-leather material is very durable. My Jack Russell Terrier enjoys every trip.
My Beagle is so much happier during car rides now. The seat is well-padded and secure.
Great car seat for my mini Schnauzer! The waterproof eco-leather is very practical, and the seat feels durable. It fits well in my car and doesn’t slip thanks to the sturdy straps. The removable pillows are a convenient feature. Only downside is that it’s a bit bulky for smaller cars. Overall, very satisfied.